Delivery Information

At ACE Hardware Shop, we understand that receiving your lighting solutions promptly and safely is just as important as choosing the right products. That’s why we’ve streamlined our delivery process to ensure your items arrive efficiently, no matter where you are in the world. Our commitment to “Illuminating Your World with Quality and Care” extends to every step of your journey with us, from browsing our curated collections to unwrapping your premium lighting solutions at home.

Quick Overview: We process orders within 1-2 business days and offer two reliable shipping options to suit your needs. Please note that we deliver globally, with exceptions for some Asian regions and remote areas due to logistical constraints.

Shipping Options

Standard Shipping

For those who need their items a bit faster, our Standard Shipping option is the perfect choice. We partner with trusted carriers like DHL or FedEx to ensure your package arrives securely and on time.

  • Cost: £12.95 (flat rate)
  • Delivery Time: 10-15 days after dispatch
  • Best For: Customers who prefer a balance of speed and affordability, ideal for urgent projects or those who want peace of mind with tracked shipping.

Free Shipping

We believe that great lighting shouldn’t come with hidden costs. That’s why we offer Free Shipping on orders over £50, making it easier than ever to transform your space without breaking the bank.

  • Cost: Free for orders over £50 (otherwise, standard rates apply)
  • Delivery Time: 15-25 days after dispatch via EMS
  • Best For: Budget-conscious shoppers planning larger purchases, such as complete lighting setups or multiple fixtures. It’s our way of adding extra value to your investment.

Order Processing and What to Expect

Once you place your order, our team gets to work immediately. We take 1-2 business days to process your order, ensuring every item—from energy-efficient LED Bulbs to elegant Chandeliers—is carefully checked and packed with care. After dispatch, you’ll receive a confirmation email with tracking details (where available), so you can follow your package’s journey right to your doorstep.

International Delivery

As a global provider, we ship to most countries worldwide (excluding select Asian regions and remote areas). Whether you’re brightening a home in Europe or a business in the Americas, our partnerships with DHL, FedEx, and EMS ensure reliable delivery. Please allow for potential customs delays, which are beyond our control but rarely impact most orders.

Need Help or Have Questions?

Your satisfaction is our priority. If you have any concerns about delivery, such as tracking an order or estimating arrival times, don’t hesitate to reach out. Our support team is here to assist you at [email protected]. For more details on returns, check out our Returns Policy, which allows returns within 15 days of receipt.

Pro Tip: Planning a lighting upgrade? Combine multiple items to qualify for Free Shipping and enjoy even more savings. From Dimmers for smart home integration to Landscape Lighting Parts, we have everything you need in one place.

Thank you for choosing ACE Hardware Shop—where quality lighting meets seamless delivery. We’re honoured to be your trusted partner in creating beautifully illuminated spaces, and we can’t wait to help you light up your world.